Privacy policy
Last updated: 24/10/2026
At konno, we like things simple and honest, including when it comes to your data. This page explains what information we collect, why, and how you stay in control of it.
1. Who is responsible for your data?
konno SRL
Rue des Guillemins 23, 4000 Liège, Belgium
Company number (BCE): 1011.633.982
Contact: hello@konno.be
2. What data do we collect?
When you join The Good Club (our loyalty programme):
- first name, last name and email address;
- phone number (optional);
- postcode, date of birth and gender (with the option not to answer);
- the history of your completed loyalty cards (date and card type) and your level in the club;
- your choice regarding receiving our emails.
When you contact us or place a business order: the contact details needed to reply to you, prepare and invoice the order.
We do not collect any bank details through our website.
3. Why, and on what legal basis?
| What we do | Why | Legal basis (GDPR) |
|---|---|---|
| Managing your membership of The Good Club: recording your cards, calculating your level, recognising you when you come back | Running the loyalty programme you have joined | Performance of the programme you have joined (art. 6.1.b) |
| Sending you our invitations, previews, news and konno offers, including emails about your level and your birthday gift | Keeping in touch with our loyal customers | Legitimate interest (art. 6.1.f) and emails to existing customers about our own products (art. XII.13 of the Belgian Code of Economic Law). You can opt out when signing up and at any time afterwards |
| Understanding our customers through overall statistics (age, neighbourhood, visit frequency) | Improving our menu and choosing where to open our next restaurants | Legitimate interest (art. 6.1.f) |
| Processing business orders and keeping our accounts | Commercial and tax obligations | Performance of a contract (art. 6.1.b) and legal obligation (art. 6.1.c) |
We never sell or rent your data. We only send you messages about konno.
4. Who has access to your data?
- The konno team, only for the purposes described above.
- Odoo S.A. (Belgium), which hosts our management software and sends our emails, as a data processor. The data is hosted in the European Union.
We do not transfer your data outside the European Union.
5. How long do we keep it?
- Members of The Good Club: as long as you are active, then 3 years after your last completed card. After that, your data is deleted or anonymised.
- If you opt out of our emails: we only keep your email address on a suppression list, to make sure we never write to you again.
- Business orders: 7 years, as required by Belgian accounting law.
6. Your rights
At any time, you can:
- access the data we hold about you;
- correct it;
- have it deleted;
- object to our emails, without having to give a reason, via the link in every email or by writing to us;
- ask us to restrict its use or receive a copy of it in a readable format.
Just write to hello@konno.be. We reply within one month at the latest.
If you believe your rights are not being respected, you can file a complaint with the Belgian Data Protection Authority, rue de la Presse 35, 1000 Brussels, www.autoriteprotectiondonnees.be.
7. Minimum age
The Good Club is open to people aged 16 and over. Registration is not possible below this age.
8. Cookies
Our website only uses cookies that are necessary for it to work (for example to remember your language). We do not use any analytics or advertising cookies.
9. Changes
We may update this policy, for example when we launch our app. The date at the top of the page shows the latest version.